General Terms and Conditions (AGB)
for hosting, server, domain, CMS, and web design/development services
provider
BLUETRONIX LIMITED, 2 Kandoy House, Dublin 3, D03Y1E2, Ireland
Register No.: 693769
Email: info@bluetronix.org
– hereinafter referred to as "Provider" –
Terms
(1) "Customer": natural or legal person who receives services from the Provider.
(2) "Consumer": Customer acting primarily for private purposes.
(3) "Entrepreneur": Customer acting in the course of commercial/independent activity at the time of contract conclusion.
§1 Scope, Contract Language, Hierarchy
(1) These GTC apply to all contracts regarding hosting/server services, domains, the use of the bluetronix CMS (SaaS/Hosting), as well as web design, development, and programming services between Provider and Customer.
(2) Deviating conditions of the Customer apply only if the Provider explicitly confirms them in writing.
(3) The contract language is German. If translations are provided, the German version prevails in case of doubt.
(4) Mandatory consumer protection regulations of the state in which the consumer has their habitual residence remain unaffected.
§2 Conclusion of Contract, Performance Start, Customer Center
(1) Offers from the Provider are non-binding unless explicitly stated otherwise.
(2) The contract is concluded by (a) acceptance/confirmation from the Provider (e.g., via email) or (b) provision of the service/access data and use by the Customer.
(3) The Customer manages contract and contact data in the Customer Center. The Customer is obliged to keep this data up to date (see §8).
§3 Scope of Services, Availability, Maintenance
(1) The Provider provides hosting/server services according to the booked service description/price list in the Customer Center.
(2) The Provider aims for a server/network availability of 99% on an annual average. Excluded are (a) planned maintenance windows, (b) disruptions outside of the Provider’s control (e.g., backbone/upstream/registry/cloud third parties), (c) force majeure, security incidents, and necessary measures for hazard prevention.
(3) The Provider may deliver services in whole or in part through qualified third parties/subcontractors.
§4 Domains (Registration, Transfer, Rights of Third Parties)
(1) In domain registrations, the Provider acts – where applicable – as a technical service provider/representative; domain contracts may (depending on TLD/registry) be concluded directly between Customer and the registry. The conditions of the respective registry/registrars also apply.
(2) The Provider does not guarantee that requested domains are available or free of third-party rights.
(3) If the Provider is notified of possible legal violations, it may, at its discretion, temporarily suspend domains/nameservers/redirects or make changes to mitigate risks.
(4) The customer indemnifies the provider from claims by third parties arising from the customer's choice/use of the domain.
§5 Web Design, Development, Programming (Work/Service, Acceptance)
(1) Web design/development services are provided according to the offer/service description (e.g., hourly rates, flat fees, milestones).
(2) Acceptance: If acceptance is agreed upon, the service is considered accepted if the customer does not submit written notice of substantial defects within 10 working days after provision. If used/live, the service is also deemed accepted unless substantial defects have been reported.
(3) The provider has the right to require the customer to purchase third-party components (themes, plugins, stock materials, fonts, licenses) or to acquire them on the customer’s behalf; third-party licensing conditions take precedence.
§6 Developer Network
(1) "Developer Network" refers to partner developers who provide services as independent contractors. Partner developers are not employees of bluetronix.
(2) The contractual partner for services commissioned and billed through the developer network is bluetronix; bluetronix may engage partner developers as subcontractors.
(3) For project implementation, bluetronix may pass necessary contact and project data to the partner developer selected by the customer, as far as necessary for the offer, coordination, and execution.
(4) Information about partner developers (e.g., display name, profile picture, skills) is for orientation purposes. bluetronix can review, approve, modify, hide, or remove profiles if the information is misleading or if rules are violated.
(5) Acceptance/hand-over, obligations to cooperate, usage rights (IP), and remuneration are governed by the offer/service description.
(6) In case of disputes over the scope or quality of services, bluetronix may at its discretion arrange for rectification, offer a change of partners, or consider a partial refund in accordance with the contract/offer.
§7 Terms of Use (Content Policy)
(1) The customer confirms that they own all necessary rights to all content uploaded/provided by them (texts, images, videos, files, trademarks, logos, etc.) and that these may be used legally.
(2) The customer particularly assures that the imprint, privacy policy, cookie notices, and if applicable, their own general terms and conditions have been created and reviewed according to the applicable regulations for the target country/market. The customer is fully responsible for this.
(3) Contents that depict or promote violence, contain political content, are illegal/unlawful or encourage legal violations, are defamatory, offensive, obscene, or objectionable, infringe third-party rights (copyright, trademark, privacy, personality, or other rights), or contain spam, malware, phishing, hacking, port scans, mail bombing, etc., are particularly prohibited.
(4) Actions in the event of violation: In case of violations or urgent suspicion, the provider can block/remove content and/or temporarily or permanently suspend the account. The provider will provide the customer with a justification via email, if legally/technically possible, and provide a contact option for inquiries/objections.
§8 Customer Liability / Indemnification
(1) The customer is liable for all published content (images, texts, documents, etc.) as well as for all legal texts (GTC, privacy, cookie notice, imprint) on their own.
(2) The customer commits to comply with all legal requirements of their target audience's country (including labeling, information obligations, consents, competition law, etc.).
(3) The customer indemnifies the provider from all claims by third parties arising from content, domains, marketing, tracking, email dispatch, or other activities of the customer, including reasonable legal defense costs.
§9 Customer Obligations to Cooperate (Access, Backups, Contact Information)
(1) The customer keeps passwords/access confidential and protects systems from unauthorized access.
(2) The customer regularly creates their own backups of their content and configurations unless an explicit backup service is booked.
(3) The customer commits to keep their data in the customer center under "Contract - Owner Data" always up to date, especially their email address and phone number.
(4) The provider may send important information/codes additionally via WhatsApp, WeChat, or Telegram, provided that the customer has provided a suitable number.
(5) The customer should regularly check the email address provided in the customer center (recommended: at least every 14 days).
(6) The customer commits to reading and acknowledging emails from the provider sent to the email address in the customer center in a timely manner. Statements, notices, deadlines, access data, security information, as well as payment and contract notifications are considered received once they have been delivered to the customer's email inbox, provided the provider has sent them to the email address registered in the customer center.
§10 Prices, Billing, Due Date, Payment Default
(1) The prices according to the current price list/order in the customer center apply. All fees are due in advance unless otherwise specified (monthly or according to billing period).
(2) Invoices are provided/sent electronically.
(3) Payment reminders are sent exclusively via email to the address provided in the customer center; additionally, a reminder may be sent via WhatsApp/WeChat/Telegram, provided a number is registered.
(4) In case of non-payment: After 3 months from the invoice date, the provider may suspend the account and deactivate the website/services. After 6 months, the provider may delete the web package/server. Domains may expire/delete depending on registry deadlines. The customer is responsible for timely payments or transferring domains in advance.
(5) The provider is not obliged to restore content/data after deletion.
§11 Traffic/Data Transfer
(1) If a monthly data transfer volume is agreed upon, the provider may restrict accessibility or charge extra traffic in accordance with the price list if the customer agrees to continue.
§12 Duration, Minimum Duration, Termination Periods
(1) Web packages: minimum contract duration 1 month. Termination period: 30 days prior to the end of the billing period.
(2) Server packages: minimum contract duration 6 months. Lite Server: minimum duration 3 months. Scale Server and Infinity Server: minimum duration 12 months.
(3) After the minimum contract duration has expired, the contract automatically extends for the chosen billing period, unless terminated in due time.
§13 Termination (Form, Language, Required Information, Domain Special Rules)
(1) Termination must be sent via email to info@bluetronix.org in German, English, or French.
(2) Terminations are only accepted if they are sent from the email address registered in the customer center of the contract holder.
(3) The termination must include: customer number, name/address of the contract holder, and termination date.
(4) Domains at the end of the contract / provider change: The customer is responsible for transferring domains before the end of the contract if they wish to take them to another provider. If domains are to remain with the provider, the domain management/renewal service (and any associated costs) may extend until successful transfer or until termination of the domain services. Hosting/servers can end independently of this.
§14 Right of Withdrawal (Consumers) / No Refund for Customized Services
(1) Right of withdrawal: If the customer is a consumer and the contract was concluded as a distance selling contract, there is generally a right of withdrawal of 14 days from the conclusion of the contract (for services).
(2) Expiry of the right of withdrawal / no refund: The right of withdrawal may expire early if the customer expressly requests that the provider begin performance before the withdrawal period has expired and the customer confirms that they will lose their right of withdrawal upon full performance of the contract. For customized installations and for programming/development/web design/website creation, if the provider begins immediately at the customer's request and the service is fully rendered, there is no right to a refund.
(3) Partial performance within the withdrawal period: To the extent legally required, the provider may demand compensation for services already provided in case of withdrawal.
(4) No right of withdrawal exists, among other things, for immediate domain registration at the customer's request or if the service has already been fully rendered.
§15 Warranty / Service Quality
(1) The provider points out that software/IT systems are not entirely error-free according to the state of the art and cannot be completely protected from third-party attacks.
(2) In case of defects, statutory rights apply – with the limitations for businesses according to these terms and conditions.
(3) Changes/updates to the CMS/hosting (e.g., security updates) may be necessary; the provider may carry these out to ensure security and stability.
§16 Liability of the Provider
(1) The provider is liable without limitation for intent and gross negligence as well as for personal injury. Mandatory statutory liability remains unaffected.
(2) Liability for data loss is limited to the typical effort required to restore the data from existing backups. Liability for consequential damages, lost profits, or other financial losses due to data loss is excluded.
§17 Data Protection / Data Processing
(1) The provider processes personal data in accordance with the privacy policy and applicable data protection laws (especially GDPR).
(2) If the provider processes personal data on behalf of the customer (e.g., hosting customer databases), a data processing agreement (DPA) may need to be concluded.
§18 Changes to the Terms and Conditions/Services
(1) The provider may change these terms and conditions if there are objective reasons (e.g., changes in law, security requirements, adjustments to services).
(2) Changes will be communicated to the customer via email. If the customer does not object within 4 weeks, the changes are deemed accepted. In case of objection, the provider may terminate the contract extraordinarily if it is unreasonable to continue the contract.
§19 Applicable Law, Jurisdiction
(1) For businesses: Irish law applies, excluding the UN Sales Convention.
(2) For consumers: The choice of law only applies as long as the consumer is not deprived of the protection of mandatory provisions of their residence state.
(3) Jurisdiction: For businesses, the exclusive jurisdiction is Dublin, Ireland. Consumers can sue at their place of residence; the provider may only sue consumers at the consumer's residence if mandatory.
§20 Final Provisions
(1) Communications from the provider can be made electronically (email/customer center).
(2) Should individual provisions be ineffective, the contract remains effective in other respects; instead of the ineffective provision, an effective provision applies that comes closest to the economic purpose.
Dublin, 17.02.2026
BLUETRONIX LIMITED, 2 Kandoy House, Dublin 3, D03Y1E2, Ireland – Register No. 693769