Email setup on Mac – guide for your Mac mail client
This page provides you with a clear guide to connecting your bluetronix email account with your Mac (Mail.app or compatible client). You will receive all necessary settings such as server addresses, ports, and security notes to ensure your emails can be sent and received smoothly.
Find email data
If you haven't set up an email address yet, first complete the step Create email address.
Open your bluetronix homepage in edit mode.
Go to Email ⯈ Email address management.
Click on Access data for the desired address.
Windows Live Mail interface with the menu item "Accounts" highlighted and the button "E-Mail" to add a new account.
Important: Enter all data exactly as specified in the access data. Also pay attention to capitalization.
Setting up Apple Mail
Start Apple Mail on your Mac.
Icon of the Apple Mail app with a postage stamp and eagle.
Click on Mail ⯈ Add Account.
Apple Mail interface with the Mail menu open and the option "Add Account" highlighted.
Select Other Mail Account.
Dialog in Apple Mail for selecting the provider, with "Other Mail Account" highlighted.
Enter Name, E-mail address, and Password according to your access data and click Sign In.
Dialog in Apple Mail for entering name, email address, and password.
Then enter Email address, Username, Password, Incoming Mail Server, and Outgoing Mail Server according to your access data. Check all highlighted fields and click Sign In.
Dialog in Apple Mail with input fields for address, username, password, account type, and server for incoming and outgoing emails.
The sign-in attempt may take some time because Mail often searches for the wrong port first. Wait up to 5 minutes and then click Continue.
Complete the setup by clicking Done.
Dialog in Apple Mail for selecting the apps to be used with the account.
Test emails
First, send an email to your own address and check if the message arrives in your inbox.
If issues arise: Check settings
Open Mail ⯈ Preferences.
Apple Mail interface with the Mail menu open and the option "Preferences" highlighted.
Select your bluetronix account, click on Advanced, disable Automatically detect and maintain account settings and set the IMAP port to 993.
Dialog in Apple Mail with advanced settings for the IMAP account, port 993 with SSL highlighted.
Close the window and confirm by clicking Save.
Dialog in Apple Mail asking if changes to the IMAP account should be saved.
Select the folder Sent and assign it via Mailbox ⯈ Use This Mailbox As ⯈ Sent.
Apple Mail interface with the Mailbox menu open and the option "Use This Mailbox As" highlighted.
Select the folder Junk and assign it via Mailbox ⯈ Use This Mailbox As ⯈ Junk.
Apple Mail interface with the Mailbox menu open; Junk folder is assigned as Junk mailbox.
Select the folder Trash and assign it via Mailbox ⯈ Use This Mailbox As ⯈ Trash.
Similarly, set up the folders Archive and Drafts.
Setup completed
When the test message has been successfully received, the setup is complete.
FAQ
what customers often ask us
IMAP or POP3 – which one should I use?
It is recommended to use IMAP so that emails and folders stay in sync across all devices. POP3 only downloads emails locally and is only useful in special cases.
Where can I find my access data (server, ports, username, password)?
Open your bluetronix homepage in editing mode: Email ⯈ Email Address Management. Click on Access Data for the desired address. Pay attention to the exact case.
What ports and encryption do I need?
IMAP: Port 993 with SSL/TLS.
SMTP: Port 587 (or 465, depending on access data) with STARTTLS/SSL and active Authentication: Password.
How can I quickly test if everything works?
Send yourself an email. If it arrives in the Inbox and appears in the Sent folder, everything is set up correctly.
Troubleshooting – common causes
Check server names, ports, SSL/TLS, Authentication: Password, username (often the full email address), and password. If folders are missing, set the root folder path/IMAP server directory to INBOX and subscribe to IMAP folders.
How do I start the setup?
Mail ⯈ Preferences… ⯈ Accounts → bottom left + → Add Account → Other Mail Account….
Select IMAP and enter the server details.
Set the account type to IMAP and enter the exact credentials: Incoming server (IMAP), Outgoing server (SMTP), Username, Password → Sign In/Done.
Check server settings.
Mail ⯈ Preferences… ⯈ Accounts ⯈ Server settings: Check SSL/TLS, Port, and Authentication: Password.
Set mailbox behavior correctly.
Mail ⯈ Preferences… ⯈ Accounts ⯈ Mailbox behavior: For Drafts, Sent, Junk, Trash select ''On the server''.
Certificate notification.
If you trust the mail server: open the certificate and set to ''Always Trust''. Domain/Server must match the credentials.