Email troubleshooting for sending or receiving issues
This section shows step by step how to proceed if you have difficulties with sending or receiving. After that, you can check if your account within the bluetronix CMS is working correctly, whether the server is reachable, and that you are using help for mail programs.
Open the Email section
Start bluetronix CMS and click on Email. There you will find all functions related to sending and receiving.
Check account
Switch to the Accounts section. Ensure that your email address is listed there and shows a green check mark. This symbol indicates correct setup.
Then compare all data from the Accounts section with the information in your mail program:
⯈ Address from the Accounts section
⯈ Access data according to CMS entry
⯈ Entries within your mail program
Test webmailer
Open the entry Email mailbox and then select Read Emails. This will start the webmailer.
Send yourself an email via the webmailer. If this test works, the server configuration is correct. The address and domain are reachable, and the server is functioning properly.
If the webmailer works, the error is usually in the settings of your mail program, not on the server.
Use help for mail programs
If problems persist with receiving or sending via your mail program, reopen the E-Mail section.
There you will find help for different programs, such as Outlook or mobile configuration. Select the appropriate help.
The instructions will open in an external browser. A detailed tutorial is available for each common configuration and each widely used program.
Go through this guide step by step and carefully check that all access data has been entered exactly.
FAQ
what customers often ask us
What should I check first if sending or receiving emails doesn't work?
Open bluetronix CMS, click on E-Mail, and switch to Accounts. Check whether your address is shown with a green checkmark and whether all access data is correct. Compare this information with your mail program.
How can I tell if my mail account is set up correctly?
Within the E-Mail menu, access the Accounts section. If your address is shown with a green checkmark, the account is considered set up correctly.
How do I test the webmailer?
Within the E-Mail menu, select E-Mail inbox and then Read emails. If the webmailer starts, you can send a test email to your own address.
What does it mean if the webmailer is working?
Once you receive a test email via the webmailer, the server configuration is correct. Your email address and your domain are reachable, and the server is working correctly.
What should I do if sending via my mail program still doesn't work?
Open the E-Mail section and access the help for your program, such as for Outlook or for mobile setup. Follow the tutorial step by step and compare each entry of the program with the access data from the Accounts section.
Where can I find the tutorials for setting up Outlook or mobile mail?
The help for various programs is located within the E-Mail menu. Select the appropriate guide for your program there. This help will open in an external browser and show detailed steps.
Why should I send myself an email?
A test email to your own address shows whether the server, domain, and address work correctly together. If this test via the webmailer works, the error is almost always in the settings of your mail program.